As I have been in Business Analyst (BA) and Product Owner (PO) positions for a long while, customer focus and feedbacks were always quite important for me. I am working at a company where we, POs can't really talk directly to clients (our end users) - or just once in a while. But luckily there are people at the company whose profession is talking to clients. But we POs obviously always want to be closer to clients, willing to be involved in client meetings as many times as possible, because that makes a lot of sense when it comes to implementing stuff based on client feedbacks. So we want to talk to clients directly, because we think we know the most about our product (as we are the owners of it, right?) so who could be more appropriate than us to talk to the client? Well.. Today a phone call changed my mind... We have a weekend house and sometimes ago the pipes broke in the wall. We have insurance so I immediately logged this incident online. The insurance's onli