Leverage of Space

As I have been in Business Analyst (BA) and Product Owner (PO) positions for a long while, customer focus and feedbacks were always quite important for me. I am working at a company where we, POs can't really talk directly to clients (our end users) - or just once in a while. But luckily there are people at the company whose profession is talking to clients. But we POs obviously always want to be closer to clients, willing to be involved in client meetings as many times as possible, because that makes a lot of sense when it comes to implementing stuff based on client feedbacks. So we want to talk to clients directly, because we think we know the most about our product (as we are the owners of it, right?) so who could be more appropriate than us to talk to the client? Well.. Today a phone call changed my mind...  We have a weekend house and sometimes ago the pipes broke in the wall. We have insurance so I immediately logged this incident online. The insurance's onli...

Let me share an experience from real life where I realized why it is important to focus on the problem and not the solution.. We bought a house recently, but this story is from the time right before we bought it. Probably most of you've already gone through the process of applying to a bank loan in your lives. There is a point at which bank comes and check your house and estimate its value. The amount you can get from the bank depends on this estimated value.  But let me just start at the beginning… We were in a DIY shop looking around for the latest things our builder had asked us to buy. Anyways. Steve told me that we also needed to buy a house number. I was like ok let's look at the house numbers in the proper aisle of the store.  We went there and after a while we managed to pick the numbers and we realized we needed a slash sign as well. So, only three numbers and a slash; however as you probably know you can never find more than three things that match ...